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Your store, step by step

Merchant tutorials

Follow the app screens from registration to store setup, products, ads and reels. Each tutorial walks you through the steps in order.

5 tutorials36 numbered stepsTap a screenshot to zoom
Tutorial 01 of 05 · 7 steps

Register your merchant account

Set up your vendor and owner information, choose a business plan and submit your registration for review.

  1. 01

    Start your vendor registration

    Open Vendor Registration. Prepare your vendor name, a square logo and a wide cover image, then review the Vendor Info and Location Info fields.

    Vendor Registration showing vendor name, logo, cover, zone and module fields
    Step 01 of 07View screenshot
  2. 02

    Enter the owner information

    In Owner Info, enter the owner's first and last name, phone number and email address. Create a password, follow the requirements shown and enter the same password in Confirm Password.

    Owner Info showing name, phone, email, password and confirmation fields
    Step 02 of 07View screenshot
  3. 03

    Complete your vendor details and location

    Enter your Vendor Name and upload your Vendor Logo and Vendor Cover. Select your zone and service module, then use the map and address fields to identify your store's location.

    Completed vendor name, uploaded logo and cover, selected zone and Grocery module
    Step 03 of 07View screenshot
  4. 04

    Set the estimated delivery time

    Open Select Time. Choose the minimum and maximum delivery time and its unit in the Estimated Delivery Time picker, then tap Save.

    Estimated Delivery Time picker with minimum, maximum, unit and Save button
    Step 04 of 07View screenshot
  5. 05

    Add your business TIN and certificate

    Review the saved delivery time under Vendor Preference. Fill in the Business TIN fields and upload your TIN Certificate as requested, then tap Submit.

    Vendor Preference and Business TIN fields with an uploaded TIN Certificate
    Step 05 of 07View screenshot
  6. 06

    Review and choose your business plan

    On Choose your business plan, review the Commission Base option and the commission information displayed in the app. Select the plan and tap Submit.

    Business plan selection showing Commission Base and the Submit button
    Step 06 of 07View screenshot
  7. 07

    Check the registration confirmation

    The Registration Success screen confirms your submission. Read the account review message, then tap Continue to Home Page.

    Registration Success screen with Congratulations and Continue to Home Page
    Step 07 of 07View screenshot
Merchant registration · 7 steps Next: Store configuration →
Tutorial 02 of 05 · 7 steps

Configure your store

Manage availability, order options, product preferences and operating hours in Restaurant Config.

  1. 01

    Review store availability and order options

    Open Restaurant Config from your store menu. Use Restaurant Availability to control your status, then review Schedule Order, Home Delivery and Take Away.

    Restaurant Configure showing availability and order option switches
    Step 01 of 07View screenshot
  2. 02

    Confirm a temporary closure when needed

    If you switch off your store's active status, the app asks you to confirm. Tap Yes to temporarily close the store or No to keep the current status.

    Confirmation dialog asking whether to close the restaurant temporarily
    Step 02 of 07View screenshot
  3. 03

    Set product preferences and delivery time

    Scroll to Product Labels & Preferences and set the options that apply to your items, including Halal Tag Status, Veg, Non-Veg and Cutlery. Review Pricing & Charges and your approximate delivery time.

    Product label switches, Pricing and Charges and approximate delivery time fields
    Step 03 of 07View screenshot
  4. 04

    Add your operating days

    Scroll to Operating Hours. Each day starts as Off Day until a schedule is added. Tap the green + beside a day to set its hours.

    Operating Hours listing Sunday through Saturday with Off Day and add buttons
    Step 04 of 07View screenshot
  5. 05

    Choose opening and closing times

    In the time picker, select the hour and minutes, choose AM or PM, and tap OK. Complete the opening and closing times for the day you selected.

    Select time dialog with hour, minute, AM and PM controls and OK button
    Step 05 of 07View screenshot
  6. 06

    Review the saved daily schedule

    Check the time range beside the day. The example shows Monday, 07:00 AM - 07:00 PM. Add the remaining days as needed; use the red remove icon to delete a time range.

    Monday schedule showing 07:00 AM to 07:00 PM and Schedule added successfully
    Step 06 of 07View screenshot
  7. 07

    Update and confirm your store settings

    After reviewing your settings and hours, tap Update. The app returns to My Shop and displays Restaurant settings updated successfully.

    My Shop screen with Restaurant settings updated successfully confirmation
    Step 07 of 07View screenshot
Store configuration · 7 steps Next: Adding products →
Tutorial 03 of 05 · 10 steps

Add a product to your store

Create an item from My Shop, complete its details and pricing, then submit it and check your item list.

  1. 01

    Open My Shop and add an item

    Go to My Shop using the store icon in the bottom navigation. Tap the green + button to open Add Item.

    My Shop with an empty item list and the green add button
    Step 01 of 10View screenshot
  2. 02

    Start with General Info

    In Add Item, keep the General Info tab selected. Locate the required Name, Description and Category fields.

    Blank Add Item form on the General Info tab
    Step 02 of 10View screenshot
  3. 03

    Enter the item name and description

    Fill in a clear name and description, then choose the category and subcategory shown for your store. The example uses 1 Whole Roasted Chicken, Chicken and Roasted Chicken.

    General Info filled with a roasted chicken name, description, category and subcategory
    Step 03 of 10View screenshot
  4. 04

    Set nutrition, ingredients and food type

    Add nutrition or allergic ingredient details where applicable, using Add to save each entry. Select Veg or Non-Veg to match the item, then scroll to Thumbnail Image.

    Nutrition, allergic ingredient and food type fields above Thumbnail Image
    Step 04 of 10View screenshot
  5. 05

    Upload the product thumbnail

    Upload a square product photo under Thumbnail Image. Review the image and the details above it, then tap Next.

    Uploaded roasted chicken thumbnail with the Next button
    Step 05 of 10View screenshot
  6. 06

    Set the price and variations

    On Price & Variation, enter the price, discount settings and maximum order quantity as applicable. Add variations or addons if needed, then tap Next.

    Price and Variation tab with price, discount, quantity, variation and addon fields
    Step 06 of 10View screenshot
  7. 07

    Add tags and additional images

    In Other Settings, enter relevant tags and tap Add. Upload additional item photos under Additional Images to show customers more views of the product.

    Other Settings showing tags, an additional product image and video options
    Step 07 of 10View screenshot
  8. 08

    Review video options and availability

    Add an optional product video or video link if needed. Under Availability, set Available Time Starts and Available Time Ends for the item.

    Product Video options and availability start and end times
    Step 08 of 10View screenshot
  9. 09

    Submit the completed product

    Check the final details and availability times. When everything is ready, tap Submit at the bottom of Add Item.

    Completed Other Settings form with availability times and Submit button
    Step 09 of 10View screenshot
  10. 10

    Check the item in My Shop

    Back in My Shop, confirm that the new product appears in your Items list with its image and price. Use its three-dot menu when you need to manage the item.

    My Shop item list showing the newly added roasted chicken product
    Step 10 of 10View screenshot
Adding products · 10 steps Next: Ads application →
Tutorial 04 of 05 · 7 steps

Apply for a store advertisement

Use Advertisements to prepare a store promotion, review its details and follow the approval message in the app.

  1. 01

    Open Advertisements from the store menu

    Open the menu in My Shop and tap Advertisements. This opens your store's advertisement list.

    My Shop menu showing the Advertisements shortcut
    Step 01 of 07View screenshot
  2. 02

    Start a new advertisement

    On Advertisement List, tap Create Ads to open a new ad application.

    Empty Advertisement List with the Create Ads button
    Step 02 of 07View screenshot
  3. 03

    Enter the promotion details

    In New Advertisement, choose the ad category, set the Validity date range and enter a title and description. Choose whether to show Review and Rating.

    New Advertisement form with category, validity, title, description, review and rating fields
    Step 03 of 07View screenshot
  4. 04

    Review the ad details and status

    The Ads Details screen shows the ad ID, duration, type and payment status, along with its title and images. Check these details; use Edit Ads if you need to make a change.

    Ads Details showing Pending and Unpaid statuses, promotion details and Edit Ads
    Step 04 of 07View screenshot
  5. 05

    Check the profile and cover images

    In the ad form's Upload Files area, review both images and follow the size and ratio requirements shown below each upload. The example uses a square profile image and a wide cover image.

    Uploaded square profile image and wide cover image with their ratio and size requirements
    Step 05 of 07View screenshot
  6. 06

    Read the application confirmation

    After submitting with Create Ads, the Ad Created Successfully! message explains the approval and payment arrangements. Follow the message and tap Okay.

    Ad Created Successfully message explaining pending approval and contacting the admin for payment
    Step 06 of 07View screenshot
  7. 07

    Preview the advertisement

    Tap Preview in the ad form to see how the promotion card looks. Check the cover image, profile image, title and description before closing the preview.

    Ads Preview dialog showing the store promotion card
    Step 07 of 07View screenshot
Ads application · 7 steps Next: Creating reels →
Tutorial 05 of 05 · 5 steps

Create a reel for your store

Add a description, thumbnail and media, then connect your reel to an item customers can order.

  1. 01

    Open Reels from the store menu

    Open your My Shop menu and tap Reels.

    My Shop menu showing the Reels shortcut
    Step 01 of 05View screenshot
  2. 02

    Create your first reel

    On the Reels screen, tap the green + button to open Create Reel. The tabs above the list let you review reel statuses.

    Empty Reels screen with status tabs and the green add button
    Step 02 of 05View screenshot
  3. 03

    Add a description, schedule and thumbnail

    Enter a Short Description. Under Reel Validation, select All Time or Custom Schedule, then upload a square Thumbnail Image.

    Create Reel showing short description, All Time or Custom Schedule and uploaded thumbnail
    Step 03 of 05View screenshot
  4. 04

    Upload the media and link an item

    Under Upload a file, tap Click to Add and select your media, following the limits shown. Enable the Order Now Button if needed and select the product to link to your reel.

    Reel media upload area and Call to Action with Order Now enabled and a selected product
    Step 04 of 05View screenshot
  5. 05

    Preview the reel, then save

    Tap Preview to check the media, description and Order Now button. Close the preview and tap Save when the reel is ready.

    Full reel preview showing the product media, description and Order Now button
    Step 05 of 05View screenshot
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